Warranty

At Smokz Vape Store, we are committed to ensuring the quality and reliability of our vape products. To provide you with peace of mind, we offer a comprehensive warranty policy. Please review the details below:

Warranty Coverage

• Duration: All vape devices and e-cig vape purchased from Smokz Vape Store come with a 90-day warranty from the date of purchase.
• Coverage: This warranty covers manufacturing defects and malfunctions under normal use.
• Exclusions: The warranty does not cover damage caused by misuse, accidents, unauthorised repairs, modifications, or normal wear and tear.

How to Make a Warranty Claim

1. Contact Us:
• Email our customer service team at support@smokz.co.uk or call us at 07517 466264 to initiate a warranty claim. Please provide your order number, a description of the issue, and any relevant photos or videos.
2. Evaluation:
• Our team will evaluate your claim and may request additional information or troubleshooting steps to determine if the issue is covered under warranty.
3. Authorization:
• If the claim is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
4. Return the Item:
• Securely pack the item(s) in their original packaging, including all accessories and manuals. Clearly write the RMA number on the outside of the package.
• Ship the package to Smokz Vape Store, 204 Harrow View, Harrow, HA2 6PL. We recommend using a tracked and insured shipping service, as Smokz Vape Store is not responsible for items lost or damaged during return transit.

Processing Your Warranty Claim

• Inspection: Once we receive your return, we will inspect the item(s) to verify the warranty claim.
• Resolution: If the item is found to be defective and covered under warranty, we will offer one of the following resolutions:
• Repair the item.
• Replace the item with the same model or an equivalent model if the original is unavailable.
• Issue a store credit or refund if a repair or replacement is not possible.
• Shipping Costs: Smokz Vape Store will cover the shipping costs for sending the repaired or replaced item back to you.

Exclusions and Limitations

• Consumable Items: The warranty does not cover consumable items such as vape coils, refillable pods, e-liquids and disposable vape.
• Unauthorised Repairs: Any attempt to repair or modify the item by unauthorised persons voids the warranty.
• Cosmetic Damage: The warranty does not cover cosmetic damage that does not affect the functionality of the device.

Questions?

If you have any questions or need further assistance, please contact our customer service team at support@smokz.co.uk or call us at 07517 466264. We are here to help!