Smokz Vape Store Comprehensive Warranty Policy for Quality Assurance

At Smokz Vape Store, we are committed to ensuring the superior quality and unwavering reliability of all our vape products. To provide you with unparalleled peace of mind and to stand behind the excellence of our offerings, we proudly present a comprehensive warranty policy designed to protect your investment. Please review the robust details below, ensuring your continued satisfaction with every purchase from our Smokz Vape Store.

Warranty Coverage

• Duration: All vape devices and e-cig vape kits purchased from Smokz Vape Store are backed by a robust 90-day warranty, commencing from the original date of purchase. This generous timeframe ensures ample opportunity to experience the full potential of your device.

• Coverage: This warranty explicitly covers manufacturing defects and any malfunctions that occur during normal, intended use. We guarantee that your device will perform as expected, free from inherent flaws.

• Exclusions: The warranty does not extend to damage resulting from misuse, accidental damage, unauthorized repairs, modifications, or natural wear and tear. This ensures that the policy focuses on genuine product faults.

How to Make a Warranty Claim

1. Contact Us:

• Should you encounter any issues, please promptly email our dedicated customer service team at support@smokz.co.uk or call us directly at 07517 466264 to initiate your warranty claim. To expedite the process, please furnish your order number, a comprehensive description of the issue, and any pertinent photos or videos that illustrate the concern.

• Our expert team will meticulously evaluate your claim, potentially requesting additional information or guiding you through troubleshooting steps to definitively determine if the issue falls within the scope of our comprehensive warranty policy.

• Upon approval of your claim, you will promptly receive a unique Return Merchandise Authorization (RMA) number along with clear, concise return instructions. This streamlined process ensures a swift resolution.

• Please securely pack the item(s) in their original packaging, ensuring all accessories and manuals are included. The RMA number must be clearly visible on the exterior of the package for efficient processing.
• Ship the package to Smokz Vape Store, 204 Harrow View, Harrow, HA2 6PL. For your protection, we highly recommend utilizing a tracked and insured shipping service, as Smokz Vape Store cannot be held responsible for items lost or damaged during the return transit.

Processing Your Warranty Claim

• Inspection: Once your returned item(s) are received, our technicians will conduct a thorough inspection to verify the warranty claim with precision.

• Resolution: If the item is confirmed to be defective and covered under our warranty, we are committed to offering one of the following swift and satisfactory resolutions:

• Expedient repair of the item to restore its full functionality.
• Replacement of the item with the identical model or a comparable, high-quality equivalent if the original is no longer available.
• Issuance of a convenient store credit or a full refund if a repair or replacement is not feasible.

• Shipping Costs: As a testament to our commitment to customer satisfaction, Smokz Vape Store will graciously cover the shipping costs associated with sending the repaired or replaced item back to your doorstep.

Exclusions and Limitations

• Consumable Items: The warranty does not extend to consumable items such as vape coils, refillable pods, e-liquids, and disposable vapes UK, which are designed for limited use.

• Unauthorised Repairs: Any attempt to repair or modify the item by individuals not authorized by Smokz Vape Store will regrettably void the warranty.

• Cosmetic Damage: The warranty does not encompass cosmetic damage that does not impede the fundamental functionality of the device, focusing instead on operational integrity.

Questions?

Should you have any inquiries or require further assistance regarding our comprehensive warranty policy, please do not hesitate to contact our friendly customer service team. Reach out via email at support@smokz.co.uk or call us directly at 07517 466264. Our dedicated team is always here to provide the support and clarification you need!