Return Policy

Return Policy

At Smokz Vape Store, your absolute satisfaction is our ultimate mission with every thrilling purchase. Should a return be necessary, we invite you to explore our comprehensive returns policy outlined below, designed for clarity and ease:

Eligibility for Returns

• Timeframe: You have a generous 30-day window from the date of purchase to initiate a return, ensuring ample time to make your decision.
• Condition: Vape kits and all Vape Products must be returned in pristine, unused condition, precisely as they were received. This includes their original, undamaged packaging, complete with all seals intact, and must be in a condition suitable for resale to another discerning customer.
• Exclusions: For the safety and hygiene of all our valued customers, certain items such as E-liquids, premium vape coils, vape pods, and our popular disposable vape products, including those infused with nic salt, are non-returnable. However, if any of these items are found to be genuinely faulty upon arrival, we are committed to providing a prompt resolution.

How to Return an Item

• Contact Us: Embark on your return journey by reaching out to our dedicated customer service team. You can connect with us via email at support@smokz.co.uk or by calling 07517 466 264. Please have your order number ready and clearly state your reason for the return, enabling us to assist you swiftly and efficiently.
• Authorization: Once your request has been meticulously reviewed and approved by our expert team, you will receive a unique Return Merchandise Authorization (RMA) number along with clear, step-by-step return instructions. This ensures a seamless process for both parties.
• Pack Your Item: Carefully and securely package your item(s) in their original packaging. Remember to include all accompanying accessories, user manuals, and any complimentary gifts that were part of your original purchase. Critically, ensure the RMA number is prominently displayed on the exterior of the package for quick identification.
• Shipping: Dispatch your package to Smokz Vape Store, located at 204 Harrow View, Harrow, HA2 6PL. For your peace of mind and protection, we highly recommend utilizing a tracked and insured shipping service. This is vital as Smokz Vape Store cannot assume responsibility for items that are lost or sustain damage during the return transit.
• Please note that you, the customer, are responsible for covering the shipping costs associated with returning your item. We kindly inform you that original shipping costs are non-refundable.

Processing Your Return

• Inspection: Upon the triumphant arrival of your return, our dedicated team will conduct a thorough inspection of the item(s) to verify adherence to our stringent return criteria.
• Refunds: For all approved returns, a full refund will be swiftly processed and credited back to your original payment method. Anticipate the completion of this process within an exciting 7-10 business days. We reiterate that original shipping costs are non-refundable.
• Exchanges: If you have opted for an exchange, prepare for the thrill of receiving your new item(s)! We will process and ship your replacement once the returned item(s) have successfully passed our inspection and gained approval.

Faulty or Incorrect Items

• Contact Us: In the unlikely event of receiving a faulty or incorrect item, do not hesitate! Immediately contact our customer service team. We are poised to swiftly arrange for a replacement or a full refund, ensuring your experience remains nothing short of exceptional.

Non-Returnable Items

• E-liquids, vape coils, vape pods and disposable vape products cannot be returned for hygiene and safety reasons, unless they are proven to be faulty. This policy ensures the pristine quality and safety of all products, especially disposable vapes UK customers adore.

Questions?

Should you have any inquiries or require further assistance, our dedicated customer service team is always eager to help. Reach out to us at support@smokz.co.uk or simply call us at 07517 466 264. We are here to help and ensure your experience with Smokz Vape Store is nothing short of fantastic!

Thank you for choosing to shop with Smokz Vape Store – where your vaping adventure begins!