Privacy & Cookie Policy
At Smokz Vape Store, we value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit our website and use our services. By using our website, you agree to the terms of this policy.
1. Information We Collect
1.1 Personal Information: When you make a purchase or create an account with us, we may collect personal information such as your name, email address, mailing address, phone number, and payment details.
1.2 Non-Personal Information: We also collect non-personal information such as browser type, operating system, and browsing habits to improve our website and services.
1.3 Cookies: Our website uses cookies to enhance your browsing experience and gather data on website usage.
2. How We Use Your Information
2.1 Processing Orders: We use your personal information to process your orders, deliver products, and provide customer support.
2.2 Communication: We may use your contact information to send you updates about your order, promotional offers, and newsletters if you have opted-in to receive them.
2.3 Improving Services: Non-personal information helps us analyze website usage and improve our services and user experience.
2.4 Legal Compliance: We may disclose your information to comply with legal obligations, prevent fraud, or protect our rights.
3. Cookies
3.1 What Are Cookies?: Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and enhance your user experience.
3.2 Types of Cookies We Use:
- Essential Cookies: Necessary for the basic functionality of our website, such as keeping your shopping cart active.
- Performance Cookies: Collect data on how you use our website, helping us improve its performance and user experience.
- Functional Cookies: Remember your preferences and settings to provide a personalised experience.
- Marketing Cookies: Track your browsing activity to deliver personalised advertisements.
3.3 Managing Cookies: You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
4. How We Protect Your Information
4.1 Security Measures: We implement various security measures to protect your personal information, including encryption, secure servers, and access controls.
4.2 Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Third-Party Services
5.1 Service Providers: We may share your information with third-party service providers to process payments, deliver orders, and provide marketing services. These providers are obligated to protect your data and use it solely for the specified purposes.
5.2 External Links: Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
6. Your Rights
6.1 Access: You have the right to access the personal information we hold about you.
6.2 Correction: You can request the correction of inaccurate or incomplete information.
6.3 Deletion: You may request the deletion of your personal information, subject to legal obligations.
6.4 Objection: You have the right to object to the processing of your data for marketing purposes.
6.5 Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
7. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us at:
Smokz Vape Store (Company No: 10902921)
204 Harrow View, Harrow, HA2 6PL
Email: support@smokz.co.uk
Phone: +44 (0) 7517 466 264
By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy & Cookie Policy.