Refunds & Returns Policy

Thank you for shopping at Smokz Vape Store.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. All hardware must be in the original packaging, including any outer sleeve as these contain the product serial numbers. We cannot accept any hardware back without this.
Your item needs to have the receipt or proof of purchase.
Note; returns are only applicable to electronic devices such as a Vape KitsVape PodsModsBatteries & Chargers,

Non Returnable (Exceptions)

E-Liquids, Disposable E-cigarettes, CoilsTanks are non returnable items due to health and hygiene reasons unless faulty.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit usually within five working days depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us.