Delivery, Returns & Refunds
Delivery
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48 Hour Tracked Delivery |
Next Day Delivery |
EU & International Delivery |
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1-4 Working Days |
Extra business day for remote locations |
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FREE ON ORDERS OVER £25 (Otherwise approx £5) |
£10 |
Prices dependant on address and weight of the order |
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Orders placed before 3pm Monday to Friday will be processed within 1-2 days. Orders placed after 3pm will be processed within 1-3 days |
Orders placed before 3pm Monday to Friday will be processed on the same day. Orders placed after 3pm will be processed the next business day |
Prices quoted on checkout- 2-7 days delivery - Orders placed before 3pm Monday to Friday will be processed on the same day. Orders placed after 3pm will be processed the next business day. (Exclude Saturday & Sundays) |
Returns & Refund Policy
Thanks for shopping at Smokz Vape Store.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase and you must notify us within 14 calendar days of purchase. Note; returns are only applicable to electronic devices such as a Vape Kits, Vape Pods, Mods, Batteries & Chargers, Non returnable items are E-Liquids, Coils & Tanks.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually five calendar days)
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us by email.